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Limited Liability:

Aura Aerospace LLC is not liable for any consequential personal damages, property damages, injury, or death that may result from the use (or misuse) of the information, media or products sold through this site. If you are not competent in the use of the product you ordered – please obtain professional assistance and/or instruction – or contact us and we will help you or connect you with local experts in our network.

Our products are shipped with a liability transfer sticker that when removed, transfers full legal liability to the customer. The stickers are placed on connector seals and other locations that must be removed in order to use the product.

Customers please note: When the liability transfer stickers are removed, all legal liability is immediately transferred to the entity or individual listed as the customer on the billing note.

Following removal of any one of the liability transfer stickers, Aura Aerospace LLC is not liable for any outcome relating to its use (or misuse).

Regulatory Compliance:

Do not use our products for any illegal, or unauthorized purpose, nor may you, in the use of the our products, or recommendations, violate any laws in your local jurisdiction.

You, the customer, are solely responsible for ensuring you understand, and comply with any and all laws, that apply in the jurisdiction you are located, Aura Aerospace LLC is not required to inform you before sale, during sale, nor after sale, of any law or regulatory body that may, or may not, apply to you.

Be advised that outside of the US there are many restrictions on electric aviation – please check with your local civil aviation regulator to ensure you will comply with your local jurisdiction. Compliance with local laws is the responsibility of the customer and the customer is liable for any and all costs born from or related to such compliance.

Performance Warranty:

Product performance is guaranteed within a margin of +/- 5%, provided all recommended conditions are met and supplied product instructions are followed. The specifications of your system must meet the stated specification requirements of the product, in order to achieve the same performance levels.

If your purchased product is not performing to it’s expected performance level, we are only able to assist you in your warranty claim only if you;

  • Have used all recommended parts
  • Have followed the instruction sheet provided with your purchase
  • Provide photos or a diagram of your system
  • Provide a video recording of your calibration test containing the following (which you should always do to verify the performance of any system you build);

Video 1: Power on: Note: NEVER ATTEMPT FULL POWER ON YOUR FIRST TESTS!

    • The aircraft or system secured in a rigid test stand, with complete user protection (i.e. a test cage)
    • The aircraft or system power on process (to hear ESC protocol response, or other audio)
    • Throttle/power input to 25% for 0.5-1 second, recording thrust/power output, current and voltage

This test allows us to diagnose your issues in a low power use-case. If required, we may also then need a second video recording to safely verify full power functionality:

Video 2: Full Power: Note: ONLY PERFORM AFTER VIDEO 1 HAS BEEN ANALYZED and RESPONDED TO BY OUR SUPPORT TEAM!

    • The aircraft or system secured in a rigid test stand, with complete user protection (i.e. a test cage)
    • The aircraft or system power on process (to hear ESC protocol response, or other audio)
    • Throttle/power input to 25% for 0.5-1 second, recording thrust/power output, current and voltage
    • Throttle/power input to 50% for 0.5-1 second, recording thrust/power output, current and voltage
    • Throttle/power input to 75% for 0.5-1 second, recording thrust/power output, current and voltage
    • Throttle/power input to 100% for 0.5-1 second, recording thrust/power output, current and voltage
    • Power off

Following this process will ensure we can provide you with the best possible customer support and get your system performing to it’s full potential. Without all this recorded data it is not possible for us to accurately diagnose any potential issue with your product, with it, we can really help you. 

If we are provided with a video recording as required, we will be happy to assist you in your performance warranty claim. If it is determined that the product purchased does not perform as advertised despite all conditions being met, the customer will be issued a complete product replacement, limited to the value of the products purchased. Aura Aerospace LLC is not liable for any costs associated with your time or resources invested in making such a claim, nor is it liable for any costs or loss of potential income as a result of any delay with your project as a result of a performance warranty claim.

If you build an aircraft or system using our products, perform the aforementioned verification process. Not only will this test and video confirm the airworthiness of your aircraft, it also enables you to get our support before you put it in the air, if there are any issues.

Warranty Period is 1 year from the date of shipment, covering only manufacturing defects, that may result in a potential performance warranty claim. Customer misuse, such as dissembling the product, dropping the product, incorrectly storing the product, or anything other activity beyond the specific, exact usage and safety conditions stated on the instruction sheet provided with the product, is not covered by warranty.

Warranty claims will not be accepted outside of this process.

Please send your claim video to: support@aura.aero

Broken or damaged goods warranty:

All products are sold in new, unused condition unless otherwise stated. If the product is damaged in freight, please let us know and it will be addressed immediately.

In order to make a broken or damaged goods warranty claim, the original liability transfer sticker/s must be attached to your product in the exact manner they were shipped. Each shipped product is photographed and recorded and your claim evidence will be compared to our records.

Goods delivered to the customer in a damaged state with liability transfer stickers intact, will receive a full replacement of all damaged goods.

The customer agrees to return the damaged goods to Aura Aerospace LLC. In such a warranty claim, Aura Aerospace LLC’s liability is limited to;

  • the shipping costs, and
  • replacement of the products purchased, with new, undamaged goods limited to the value of the original order.

Any other associated costs will be paid by the customer. Aura Aerospace LLC is not liable for the financial or organizational impact or any outcome relating to late delivery of products ordered, or goods being delivered in a damaged condition and requiring a broken or damaged goods warranty claim.

Following removal of the liability transfer sticker/s, the customer is no longer able to make a broken or damaged goods warranty claim. Handle your product with care!

Variations:

Specifications and Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Product or Service (or any part or content thereof) without notice at any time. We shall not be liable to the customer, or to any third-party, for any modification, price change, suspension or discontinuance of the Product or Service. 

Refunds & Returns:

Other than exceptions as previously indicated covering Broken or Damaged Goods on arrival, or Performance Warranty Claims, no refunds or returns are accepted, all sales are final. 

Made to order products:

Products listed as ‘made to order’ are manufactured only after full payment has been received for the order. In some cases, there may be delays in receiving the raw materials required – this may also translate in to delays in production. If the production lead time is anticipated to extend beyond what is stated on the product page, the customer will be notified as early as possible.    

Currency & Transactions:

All prices are listed in United States Dollars (USD). We reserve the right to cancel, refund or refuse any transaction, at our own discretion.

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Contact Us:

+1 (415) 690 2010

 

contact@aura.aero

 

751 13th Street
San Francisco
California
United States

 

© 2022 Aura Aerospace LLC, All Rights Reserved.